Frequently Asked Questions

Here is a list of questions that are regularly asked by our customers. Look for the answers to your questions below.

My Account

How Do I Create an Account for my Company?

The procedures are the same as for personal investments but differ only in needed supporting documents. To open an account in your company’s name, you must forward the following documents:

 

  • The CEO

-  A copy of his/her passport

- Proof of address (invoices)

 

  • The Company

- Certificate of incorporation/registration

- Memorandum and article of Association

- Certificate of incumbency

- Origin of the funds

- Short description of the company’s activities

- Banking coordinates (account number, IBAN, SWIFT)

- Company’s location

How to check on one’s stock of precious metals and its value today?

Log in to your account using your connexion parameters, your email and your password, then click on “Assets”.

The first graph shows the total value of your precious metals and changes since the date of purchase.

A second graph, more detailed, lets you get information bar by bar, date of purchase, buying price, serial number, refiner’s name, present value and storage location.

You will also find this information within your invoices and storage certificates. Just go to “Transactions”.

What Do I Do If I Forget My Password?

If you forget your password, simply click on "Forgot Password" in the left sidebar of the site and follow the instructions. An email will be sent to you to renew your password.

What Is the Process If I Change My E-mail Address?

1. Log in to your investor account with your e-mail address and the password given.

2. Request modification of your e-mail address by contacting client support via the secured messaging service.

3. After verification, you will be able to use your new e-mail address to log in to Goldbroker.com.

Note: The contact e-mail is very important, since it will be used by Goldbroker.com to communicate with you.

I'm Not Receiving Emails from Goldbroker. What Do I Do?

First, check that your mailbox is not full (in this case, clear your inbox).

You should also check your Spam box. Some providers put automatic filters in place and emails from Goldbroker.com may get directed elsewhere. This can be prevented by adding us to your contacts.

Wait a few minutes. It’s possible that the email delivery was delayed or there may be a delay between the time of sending and receiving.

If having done all this you still cannot find any emails from Goldbroker.com, please contact Customer, please contact our support.

Do I Have to Declare and Pay Taxes on This Investment?

It depends on the tax policy of the buyer's country of residence.

Learn more: Precious Metals Taxes

We cannot provide tax, legal or other advice, so if you are not sure about the taxation in your personal circumstances, we recommend you seek independent advice from a qualified professional.

How Can I Sponsor Friends Who Want to Buy Precious Metals?

1. Fill out the affiliate registration form.

2. Click on the activation link that we sent you by e-mail.

3. Log on to your affiliate account.

4. Go to “Marketing Tools” to find your affiliation links and banners.

 

Learn more: Affiliate program

In Case of Death

Upon presentation of a death certificate, right holders recover possession of the deceased’s estate. 

However, there are several things you can do to ensure efficient estate administration:

Make sure your identity is registered in your "member" area: consistency with the death certificate will be checked.

Send us the identity of the person to contact for managing your estate if/when we are notified of your death.

Make sure that someone knows about your investment.

 

After your death:

Your administrators should contact us.

After becoming aware of your death, Goldbroker will follow existing legislation in your country of residence and ask from your administrators all required papers in the jurisdiction appropriate to your estate.

Products

What guarantees do I get in terms of precious metals quality?

Our sole activity consists in selling investment grade precious metals.

The minimum fineness of our products is 99.5% for gold and 99.9% for silver. Certain products have the maximum fineness of 99.99%.

The bars and coins come from renowned refiners certified by the London Bullion Market Association and from prestigious Mints.

They are maintained in the professional chain since they were manufactured and sold with a certificate of authenticity. Their traceability is thus assured.

You will find on our website references from the renowned brands in the industry, such as Pamp, Valcambi, U.S. Mint, Royal Canadian Mint, Perth Mint, RMC and Asahi.

We shall buy back our clients’ precious metals kept in secure storage units. But, for obvious traceability reasons, we cannot buy back products that have left the storage units (home delivery, withdrawal).

Operations

How to order?

To know the exact process, please read our How to order page.

What Are the Methods of Payment Accepted by Goldbroker?

Only wire transfers are accepted.

What Is the Minimum/Maximum Amount I Can Invest?

Our minimum order threshold is £5,000.

No maximum investment.

Can I Buy and Sell with All Currencies?

We accept transactions in Euros, Dollars, Pound sterling and Swiss Francs.

How Can I Cancel an Order to Buy/Sell?

When you buy/sell through your member area or via the registration form, a Goldbroker agent gets in contact with you.

After the transaction details are resolved, you will have to send a confirmation e-mail. Before you send us this confirmation, you can cancel the process by contacting us via e-mail or telephone.

Caution: Once the order is placed, it will be impossible to cancel your purchase.

How Long Does it Take to Receive My Precious Metals After I Order?

There are delays due to the time it takes for bank transfers to be credited to our bank account (usually 1-3 days), but also delays due to delivery of the precious metal itself, sometimes longer for physical silver. The maximum delay is up to 3 weeks.

Our team does everything possible to reduce any delay.

How Do I Sell My Physical Gold/Silver?

You can either remove your stock and manage the sale yourself (you are the owner of the metals) or use our services for a quick sale, in which case our team of traders will contact potential buyers and manage the sale for you.

Learn more: Sell Your Physical Gold and Silver

Reminder: Goldbroker.com is not intended to be a trading platform of physical quantities. We recommend long-term storage outside the banking system to protect your wealth.

How Are Transactions Secured?

Before any transfer, a contract is signed between the investor and Goldbroker.com. You are protected by this contract.

Your Goldbroker account is protected by secure cryptographic methods. Your transactions are safe and protected by a high-quality security system.

Learn more: Safety

What Are the Fees for Buying/Selling Precious Metals?

Premiums evolve depending on the metal you invest in (gold or silver, bars or coins) and the amount invested. All are a percentage over spot.

Storage fees are separate than precious metal premiums.

Learn more: Fees

Shipping

How Much Does It Cost?

GoldBroker.com offers FREE shipping in United States on all orders, whether it's gold or silver. 

Orders above $250,000 in value use armored car service only: The total cost of your shipment will depend on the items being shipped, the total weight of the package and your country of destination. All orders will be assessed individually. We offer very competitive rates.

How do I Pay?

We accept bank wire transfers only. We will also run several checks to verify your identity and to keep your investment secure.

Is It Secure?

We use secure transportation for all of our shipments, guaranteeing the safety of all packages.

Is There a Limit?

There is no upper limit on what can be shipped.

How Do I Arrange Shipment?

To arrange for a home delivery please contact our teamwho will be glad to assist you through the process.

Can I Pick it up Myself?

Of course. If you do not want to use our service than you are entitled to use your own or pick it up yourself. We supply directions and access to our secure vaults and arrange for your investment to be picked up by you or by someone operating on your behalf. Security checks will be needed in such instances and we cannot be held responsible for anything that happens to a shipment once it is out of our hands. Therefore, you are advised to arrange for insurance yourself.

How Long Will It Take?

This depends on the destination, but we strive to get your package to you as quickly as possible. As soon as we arrange for the secure transportation of your order, you will be informed and given details on how to track your order.

If we have the material live and we receive your wire, in the worst case, the package ships in two business days.

What Happens if my Package Is Lost or Damaged?

All of our shipments are insured, so you are covered in the unlikely event that something does happen to it. In case your package is lost or the contents are damaged in transit, we will re-ship identical orders as soon as possible. Please note that our insurance policies only extend to packages in transit. However, with such a secure transportation method, issues such as this are incredibly rare.

Do I Pay Tax or VAT on a Shipment?

We will not charge you for this, but you may need to pay such charges depending on your country of residence. It is advised that you check this information in advance so a sudden tax bill doesn’t come as an unwelcome surprise.

Can My Order Be Held and Shipped at a Later Date?

Please contact us if you are unable to receive your order within a certain timeframe. We will do our best to accommodate your request.

Can You Ship my Order To a PO Box?

Yes, we can ship your order to a PO box located in the United States.

Can I Change my Shipping Address after I Place my Order?

We ship your order as soon we receive your funds. We can change the shipping address after the order has been placed. But we are unable to make any modifications once we receive your funds.

Can I Contact You to Enquire About My Order?

Of course. We are always on hand to help where we can. However, thanks to our professional and knowledgeable delivery team, who will arrange the shipment with you, there should be no need for this. They will tell you everything you need to know, giving you details of your order and its estimated date of delivery.

Storage

Is It Safe ?

Your precious metals are protected by the strictest security rules. Highly-secured global storage facilities are recognized market leaders. Security at each vault is paramount. Physical surveillance and security systems, in unison with vetting and training of staff, are complemented by the global monitoring and response station ensuring uncompromised security at all times.

Do I Have Insurance In Case of Problems?

Your precious metals are stored in a secure vault managed by our insured storage partner. It is not Goldbroker.com which ensures your stock. All our investors are assured through the insurance contract of our storage partner. Your gold/silver is insured against all risks except for losses resulting from a civil war or a nuclear explosion and / or terrorism.

Learn more: Insurance

How Can I Be Sure I Actually Own Physical Gold/Silver ?

  • By having the original certificate that includes the serial number of ingots and bars stored in New York, Toronto, Zurich and Singapore. A copy of the original certificate is in your website account.
  • You may inspect your stock first-hand in New York, Toronto, Zurich and Singapore (on request so our storage partner can welcome you).
  • The storage certificate guarantees that, under Swiss law, your gold exists and is securely stored. Under current Swiss law, a storage company cannot issue a storage certificate unless the indicated quantities of gold or silver are physically present in its warehouse.
  • You can get pictures of your bars/coins. Pictures are available on request and prior to products storage. The serial numbers will be visible on the pictures.

How Can I Be Sure That The Same Bars Aren’t Being Also Sold To Other Investors?

When investing with GoldBroker, you own your gold and silver in your name, in physical form. You are the direct owner. GoldBroker has absolutely no legal right on your stock.

The ownership certificate/title is issued directly by our storage partner, a Swiss company, independent from GoldBroker. Said certificate is unique, given to each individual client, and states precisely the client’s first and last names as well as the serial number(s) of the bar(s).

Under current Swiss law, a storage company cannot issue a storage certificate unless the indicated quantities of gold or silver are physically present in its warehouse.

It is to be noted that the client may go and verify (touch) his/her stock directly at the secured installation without an employee of GoldBroker having to be present.

Can Precious Metals be Delivered to my Home?

Goldbroker.com offers a home delivery solution: More information here

However, we recommend holding your stock of gold and silver outside your country of residence (offshore) and outside the banking system for maximum security.

What if I Want to Inspect My Precious Metals In Person?

You will have to inform us in advance in order for us to organize an appointment and inform our partner of your visit. Note that, being the owner of your stock, you can go there directly without letting us know. However, as requested by our partner for organizational reasons, please contact us in advance.

What Are the Storage Fees?

Storage fees vary according to the product and the investment amount.

Learn more: Annual management fees

About Goldbroker.com

Why GoldBroker ?

Goldbroker was created to allow investors to protect their assets by investing in physical gold and silver.

We believe from experience that the solution we propose is the safest way to hold gold and silver.


Indeed, it allows:
- Possession in your own name of PHYSICAL gold and silver.
- The total ownership of a finite quantity (you do not own a fraction of a shared gold bar but a precise number of gold bars).
- Storage outside the banking system in a secure vault in New York, Toronto, Zurich or Singapore.
- Insurance for your gold and silver: Your precious metals are stored in a secure vault managed by our insured storage partner.
- And the right to withdraw your precious metals from the secure vault at any time, without a GoldBroker representative being present.

In what jurisdiction does Goldbroker operate?

Europe:
FDR Capital Ltd operates under the name “Goldbroker”. FDR Capital is incorporated in Malta, registered with the Maltese business registry (# C53008), and is duly represented by its CEO, Mr. Fabrice Drouin Ristori.
The headquarters’ address is 32, Level 3, Regant House Bisazza Street SLIEMA SLM 1640 – MALTA.
Any litigation, controversy or claim arising from or having to do with terms of use, or violation thereof, termination of cancellation, shall be settled by arbitration, in conformation with Part IV (Domestic Arbitration) of the current Maltese arbitration and arbitration settlement law.
Malta is part of the European Union.
United States:
FDR Capital LLC operates under the name “Goldbroker”. FDR Capital LLC is a limited liability company constituted under the laws of the State of New York. Its headquarters are located at 300 Park Avenue, 12th floor, New York, NY 10022. It is registered with the number 150604000 and is duly represented by Mr. Maxime Batel, its manager.
The headquarters’ address is 545 Fifth Avenue, 8th floor, New York, NY 10017, USA.
Any dispute, controversy or claim arising out of or relating to the terms of use, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the International Arbitration Rules of the International Centre for Dispute Resolution. The number of arbitrators shall be one. The place of arbitration shall be New York.

Is Goldbroker regulated like an investment company?

Goldbroker is not an investment company. Goldbroker neither sells financial products nor provides financial advice.

A Goldbroker account is neither a precious metals account nor a bank account.
Goldbroker’s activity is limited to buying, selling and storing precious metals in physical form – bars and coins exclusively.

The buy/sell operations are executed in conformity with orders placed by the clients.
Goldbroker is not a precious metals depository for its clients.

Precious metals held by our clients in secured vaults do not appear on FDR CAPITAL LLC’s balance sheet and are exclusively owned by our clients, as attested by the storage certificates.

Goldbroker is not an investment fund or a financial institution, so it is not regulated as such.

Our trading activity is relatively simple, and we do not act as counterparty to our clients.
However, given the importance of the transactions and our international activity, we apply a preventive policy against money laundering and tax evasion, and we are obligated under law to report any suspicious activity to the competent financial authorities.

How does Goldbroker guarantee the confidentiality of its clients’ information?

Confidentiality of information and respect of our clients’ privacy are fundamental values of our business.

As a security measure, we use an extended SSL certificate which lets you verify if you are actually on our site, and the data exchanged between your web browser and our website are encrypted (encryption level 128 bits); this information cannot be intercepted.

As long as it’s possible we only communicate information relative to your transactions via our secured internal messaging service.

However, in a case where we could not obtain a response in a reasonable time frame, we could contact you directly by telephone or email.

We will never ask you to communicate your banking card information via telephone.

Goldbroker does not forward any personal information, or information relative to your transactions, to any authority or government whatsoever.

However, in very precise and serious cases – for instance, if we suspect certain transactions to be tied to criminal activities or money laundering, or if you’re being officially investigated or condemned by a recognised jurisdictional institution – we are obligated to report them or to cooperate with the authorities.